Privacy Policy

Last Updated: March 28, 2026

            Compliance Notice: This Privacy Policy complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). This policy also complies with Google Play Store requirements.
        

1. Introduction

HanapGawa ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using the Service, you consent to the collection and use of your information as described in this policy.

2. Data Protection Officer (DPO)

Data Protection Officer Contact:

Name: HanapGawa Data Protection Officer

Email: dpo@hanapgawa.com

Phone: +63 917 134 6034

Address: Philippines

For any privacy concerns, data requests, or complaints, please contact our DPO.

3. Information We Collect

3.1 Personal Information You Provide

Data Type	Purpose	Legal Basis
Full Name	User identification, profile display	Contract performance
Phone Number	Account login, verification, communication	Contract performance
Email Address (Optional)	Notifications, account recovery	Consent
Profile Photo	Profile display, user identification	Consent
Government ID (Workers only)	Identity verification, trust & safety	Legitimate interest
Skills & Experience (Workers only)	Service matching	Contract performance

3.2 Automatically Collected Information

Data Type	Purpose	Legal Basis
Device Information	App functionality, troubleshooting	Legitimate interest
Location Data	Find nearby workers, service matching	Consent
Usage Data	Improve service, analytics	Legitimate interest
Log Data	Security, troubleshooting	Legitimate interest

3.3 Sensitive Personal Information

Special Category Data:

Government-issued ID: Collected only from workers for identity verification purposes
Precise Location: Collected with explicit consent to find nearby workers

We process sensitive personal information only with your explicit consent and implement enhanced security measures to protect this data.

4. How We Use Your Information

Provide, maintain, and improve our Service
Create and manage your account
Connect customers with skilled workers based on location and service needs
Process bookings and facilitate communications
Verify worker identities and qualifications
Send notifications about bookings, messages, and updates
Respond to your comments, questions, and support requests
Monitor and analyze usage trends to improve user experience
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

5. Data Retention

Data Type	Retention Period
Account Information	Duration of account + 5 years after deletion
Transaction/Booking History	7 years (for legal/tax purposes)
Chat Messages	1 year after last activity
Location Data	30 days (logs), real-time only (matching)
Government ID Images	Duration of account + 1 year

6. Information Sharing

We may share your information in the following circumstances:

With Other Users: Profile information is visible to facilitate connections between customers and workers
With Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics)
For Legal Purposes: When required by law, court order, or to protect rights and safety
Business Transfers: In connection with merger, sale, or acquisition

We do NOT sell your personal information to third parties.

7. Your Rights Under Philippine Data Privacy Act

Under the Data Privacy Act of 2012, you have the following rights:

Right to be Informed: Know how your data is being processed
Right to Access: Request a copy of your personal data
Right to Object: Refuse processing of your data
Right to Erasure/Blocking: Request deletion of your data
Right to Rectification: Correct inaccurate or incomplete data
Right to Data Portability: Receive your data in a portable format
Right to Damages: Claim compensation for privacy violations
Right to File a Complaint: Lodge complaints with the National Privacy Commission

8. How to Exercise Your Rights

To exercise any of your data rights, you may:

Data Access/Download: Visit hanapgawa.com/data-request.html
Account Deletion: Visit hanapgawa.com/delete-account.html
Data Correction: Update your profile in the app or contact us
Contact DPO: Email dpo@hanapgawa.com

We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: All data transmitted via HTTPS/TLS encryption
Access Controls: Limited access to personal data
Secure Storage: Data stored in secure cloud infrastructure
Regular Audits: Security assessments and monitoring
Password Protection: Passwords are hashed, never stored in plain text

10. Data Breach Notification

In the event of a personal data breach that poses a real risk of serious harm:

We will notify the National Privacy Commission within 72 hours
We will notify affected users as soon as practicable
Notification will include nature of breach, data involved, and remedial measures

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact our DPO immediately.

12. International Data Transfers

Your data may be processed on servers located outside the Philippines. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with the Data Privacy Act.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending notification through the app (for material changes)

14. Contact Us & Complaints

For general inquiries:

Email: info@hanapgawa.com
Phone: +63 917 134 6034

For privacy concerns:

Data Protection Officer: dpo@hanapgawa.com

To file a complaint with the National Privacy Commission:

Website: https://privacy.gov.ph
Email: complaints@privacy.gov.ph

15. Consent

By using HanapGawa, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

← Back to Home